Answers to Common Questions

Terms & Conditions

Please read the following terms and conditions carefully before use. By using this website, you agree to access, use and make any purchases on this website subject to the terms and conditions of this legal notice and other applicable laws. Chicbracelets.com reserves the right to change or modify any of the terms and conditions or any of the policies and or guidelines of the website at any time. Any changes or modifications will be posted on the site and will be effective immediately. Continued use of the Site after the terms have been modified will constitute your acceptance of such changes or modifications. Accordingly, we recommend that these terms and conditions and any other applicable policies be reviewed on an ongoing basis. If you do not agree to these terms and conditions, please do not use the Site.

unless otherwise stated, Chicbracelets.com and its licensors hold the intellectual property rights of this website. All intellectual property rights are protected under the following licenses. You may download or print web pages, user manuals, and other product information from this site for caching by the following restrictions and the terms and conditions outlined in these terms of use.

We try our best to get an accurate picture of the product availability on our site; however, sometimes items may lose inventory and may no longer be available for sale before we can give instructions on the site. If you purchase items that are no longer in stock, we will contact you to discuss possible options and make the necessary accommodations. At chicbracelets.com we work very hard to fulfill all orders, however, we do not guarantee the availability or delivery, or processing time of any products shown on this website. We reserve the right to discontinue the sale of any chicbracelets.com products at any time without prior notice. However, our company is focused on meeting the needs and concerns of our customers, and we are committed to providing you with outstanding service.

with the volume of orders we receive, we can not complete the order within the estimated time. If this happens, we will try to notify you of the delay. Although we make every effort to avoid delay, we do not guarantee the delivery date.

Chicbracelets.com coupon codes may expire without notice. Chicbracelets.com will not accept expired coupon codes, even if they link to third-party websites. Coupons will not apply to bundled items or premium gifts or special items. Coupons may not be used for sale items or in combination with any other offers.

Chicbracelets.com strives to provide you with accurate pricing. However, data (including prices) may not be displayed accurately due to typesetting or system errors. Therefore, we do not guarantee that any content is accurate or complete, including product specifications, information, price, or product color. Chicbracelets.com reserves the right to correct any errors, and we do not respect inaccurate pricing or other inaccurate information. If we buy below the actual price, we will contact you to discuss the possible options, cancel the order, and inform you when the order has been canceled. If we have shipped your order, you agree to either return the product to us or pay the difference between the actual price and the fee. We reserve the right to change the price without notice. To illustrate the value of the products sold, the retail price is shown on our website. This represents the price suggested by the manufacturer or supplier and the full retail price listed on the product itself or estimated prices based on the estimated retail value of goods with comparable characteristics provided by our competitors: or standard industry practice. Other errors or inaccuracies: Chicbracelets.com makes every effort to ensure that all information on our website is complete and accurate. Some products may appear smaller or larger than they are in the chicbracelets.com image. Also, each computer monitor is set up differently, so the color and size may vary slightly, based on the computer you are using. Since it is difficult to know the exact total carat weight of certain gemstones, we declare that the total carat weight of any product may be 0.05 less than the stated weight. For Gemstone and Pearl measurements, the results may vary by 0.25 mm. The measurements are similar because it is not possible to make all the jewelry end up with the same measurements. Payment and order now, for security and convenience, we prefer to accept credit cards and PayPal as our primary means of payment. Sterling, US dollar, Australian dollar, Canadian dollar, and euro are allowed.

To modify or cancel your order, please contact us as soon as possible after placing the order. Note: We are not always able to modify or cancel orders that have been sent. Orders sent will be processed by our return policy. Privacy Policy: your privacy is essential to us, and we take it very seriously. Please check our privacy policy. If there is a conflict between the privacy policy and the terms and conditions, the terms and conditions should be governed and prioritized.

This site may contain links to third-party sites. We do not monitor or control any third-party content or third-party websites. We do not represent or warrant any third-party content contained in the sourcing circumstances, nor do we assume any responsibility for updating or reviewing any third-party content. Users are at their own risk of using these links and third-party content.

Any content that you submit or publish to the website and/or provide the URL, including but not limited to questions, comments, ideas, suggestions, plans, original or creative material, or other information, is and will be treated as non-confidential, and will automatically be the only property of URL. Will have exclusive rights and will have global, permanent, irrevocable, and transferable rights, including but not limited to the right of use, right of reproduction, right of the display, right of publication, right of distribution, right of execution, right of sale, right of the lease, right of adaptation, right of modification and right of translation, these submissions can be submitted without your confirmation or compensation. In addition, you grant chicbracelets.com the right to use the name associated with the content that you submit. You represent and warrant that any comments, comments, and other content you submit on this website is your own and controlled, does not violate or infringe the rights of any third party, and is not misleading and accurate, and content distribution does not violate the rights of any person or entity or cause damage, not including viruses, corrupted data or other harmful, damaging or distorted documents. Chicbracelets.com has the right but no obligation to edit or delete any submission for any reason. Chicbracelets.com is not responsible or liable for any content published, stored, or uploaded by you, other users, or any third party, nor is it liable for any loss or damage resulting therefrom, we are not responsible for any errors, defamation, omissions, lies, pornography, obscenity or profanity that you may have encountered. We are also not responsible for any content, statements, or statements that our users provide in any public forum, profile, or interactive area.

We reserve the right not to process any order that appears to be fraudulent or poses a risk to the URL. We don’t cheat. We don’t cheat. Chicbracelets.com also reserves the right to terminate the account and prevent future access to and use of the site at its discretion without prior notice. We will prosecute all unauthorized or fraudulent transactions to the fullest extent of the law.

We do not accept any loss if the silverware is damaged or corrupted by collision or friction with a hard object, or if it is worn in a bath or SPA. This action is not covered by our 30-day return policy. If the package is lost due to the incorrect shipping address provided by the customer, we shall bear no loss. In this case, there will be no refund.

When completing your purchase, a billing statement including ‘chicbracelets.com’ and the country code such as ‘USA’. would be displayed on the payment page and/or your card statement.

All purchases will be processed by our respective entity in the corresponding country as indicated by the country code in the billing statement and are governed by the laws of Hong Kong, China.

If you have any questions or comments, please contact our customer service at: service@chicbracelets.com

Shipping & Delivery

Some Chicbracelets items are made-to-order. If you order a custom item, please allow 4-8 business days for production. Please add the production time to the delivery time to estimate when you will receive your order.

Domestic (United States) Shipping Time:
about 7-15 Business Days after processing/production time
Other Countries Shipping Time:
about 10-20 Business Days after processing/production time
The above is the standard shipping time. If you need expedited shipping, please contact us at service@chicbracelets.com.

Shipments from all of our warehouses are delivery duty unpaid. Therefore, any customs or import duties are charged once the parcel reaches its destination country. If any, these charges must be paid by the customers. Customers take entire liability for all return shipping costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.

Please get in touch with us at [service@chicbracelets.com]

Refund & Returns

We wish you to be happy with your purchase, and we apologize if it is not. For whatever reason you are not satisfied, we would be happy to assist you with a return and refund.

Our return & refund policy lasts 30 days. If 30 days have passed since you received your item(s), we won’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of items are not refundable:

  • Items customized to your requirements
  • Items with engraving
  • Items damaged caused by your improper use
  • Items losses caused by incomplete delivery addresses.

Notice: Because all of our items are made to order, it means that we only produce after you place your order. If the items themselves have no quality problems, we will charge a 35% restocking fee for the refunds & returns.

Please follow these terms when refunding:

  • Please contact us at [service@chicbracelets.com] first before you request a return/refund.

  • All items that require return and exchange, can only be made once.

  • We reserve the right and full discretion to disqualify you from returns if the subsequent item(s) for return or exchange are of the same item(s) as a previous order.

  • Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage resulting from your use or wear and tear of a product.

  • Customized items, such as ring sizes over 9US or under 3US / changing the main stone / changing side stones / changing the style of the band / engraving on the ring are non-refundable.

  • Chicbracelets.com will charge a 35% restocking fee for customized item exchanges.  

  • Items sent to you as Replacement/Exchange are not refundable.

  • Such returns are at all times governed by the provisions of the Consumer Protection (Fair Trading) Act of the U.S.

  • All decisions made by Chicbracelets.com are final.

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a refund will automatically be applied to your original payment method.

Late or missing refunds

If you haven’t received a refund yet, first recheck your bank account.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please get in touch with us at [service@chicbracelets.com].

If you would like to change items for personal reasons, please refer to the following rules:

  • If the value of the exchange item(s) is higher than the original item(s), you will need to pay the difference in price.
  • If the value of the exchanged item(s) is less than the value of the original item(s), there will be no refund.

To return your product, please contact us at [service@chicbracelets.com] to get our address.

You will be responsible for paying for your shipping costs when returning your item. Shipping costs are non-refundable. If your address is out of the United States the cost of the original shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

NOTICE: Please use a trackable shipping service when you return the item(s), we do not process returns without a tracking number.

Step 1: Initiate your return

Send us an email to service@chicbracelets.com

Please briefly describe the reason why you need to exchange or return.


Step 2: Receive a return notification email

Once you initiate your return, you will receive an email from us within 48 hours. Within this email, you’ll receive further return instructions.


Step 3: Pack & Ship the item(s)

Please include a copy of the return with the order number, full name, and email address. Packages should be shipped prepaid via a traceable method.


Step 4: Upload the return tracking number

Remember to send us the tracking number once the package is shipped back to us.


Cancellation Policy

We want your order to be made just the way you want it! Please check our confirmation email after you placed your order. Check spelling, dates, and names carefully. You are welcome to contact us if you find something wrong with your order.

Generally, all items will be sent into production 120 minutes after we receive the payment. Therefore, any cancellations after 120 minutes of your purchase will incur a 30% material and processing fee.

Please contact us at [service@chicbracelets.com] for questions related to refunds and returns.

Privacy Policy

We may require you to fill in information when you register or subscribe to our newsletter, but you can use our site without registering.

We use it to validate your e-mail delivery service application, send you information and updates about your order, and news about temporary products and services (such as nicknames and e-mail addresses) , so that we improve your products and services, website and other content, so that you are more satisfied. We do not delegate information to third parties without the prior consent of the customer, unless necessary to provide the service.

Yes, I use cookies. A Cookie is the only distinguished name sent to a computer’s hard drive through a Web browser. It can be used to identify customers and provide the ability to store products in a shopping cart until next time. Chicbracelets.com uses cookies to process products in a shopping cart, understand customer usage trends, manage advertising and analyze site visits in order to provide a more satisfying site in the future.

Does Chicbracelets.com share the information I receive with a third party? Chicbracelets.com will not share this information with third parties (but not with the people who run the site, the people who do Chicbracelets.com business, or trusted third parties who work with you) . Chicbracelets.com may provide your personal information if it is considered lawful, complies with the policies of this website or protects the rights, property and security of Chicbracelets.com or other companies. In addition, nonpersonal information can be used for marketing, promotion, or other purposes.

This site contains advertisements and other links to third-party advertising sites. These third parties have their own privacy policies separate from Chicbracelets.com, which assumes no legal responsibility for the content or activities of the linked sites. Chicbracelets.com, however, is committed to the security of the site and accepts all feedback about the linked sites.

Coverage this privacy policy applies only to personal information collected from this site.

Terms and conditions

If you use this website, you agree to all terms of use.

Contact us

If you have any questions about privacy policy, please contact service@chicbracelets.com

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